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Channel: Protecting and empowering consumers in vulnerable situations
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Decision to extend the PPM safeguard tariff to those consumers in receipt of...

Ofgem has decided to modify the standard conditions of the electricity and gas supply licences by inserting new standard condition 28AA to regulate charges for domestic customers who receive the Warm...

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Providing financial protection to more vulnerable consumers

On 7 December 2017 we published our decision to  protect 1 million vulnerable consumers this winter, by applying the existing prepayment safeguard tariff level to consumers receiving the Warm Home...

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Statutory consultation on price protection data matching

The energy market is not working for all consumers and those who have not switched tariff are losing out. Government is progressing a Bill through Parliament requiring Ofgem to implement a tariff cap...

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